Roanoke, Virginia – Uber is a ride-hailing company that started as a simple idea: What if you could request a ride from your phone? The company quickly grew into a global brand focused on helping move people toward opportunity out in the world.
To enhance customer service, Uber offers 24/7 customer support where customers can contact Uber directly from their app for help with any questions or concerns. Uber is constantly working to improve their services and now, they have implemented new feature that would be available to Roanoke riders and offer them “piece of mind.”
Effective March 14th, passengers traveling with Uber in the Roanoke region can now take comfort in the new security feature that enables riders to record audio during trips directly through the Uber app. After being tested for over a year in select cities across the country, Roanoke will be among several new regions to roll out this game-changing feature. The audio recording feature, already available in over a dozen countries and more than 70 cities in the U.S., marks a significant step forward in enhancing the overall safety of Uber rides.
“We hope that by expanding this tool, we can continue to help give riders and drivers peace of mind and encourage more comfortable interactions while on trips,” said Andi Pimentel Dunn, Product Manager at Uber.
